Ask a Librarian • Chat

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 Ask a Librarian • Live Chat! 

Did you know that Archer Library's Ask a Librarian chat is a live person and NOT a chatbot? It's true! Ask a Librarian Chat is available Monday through Friday, 10 a.m. to 4 p.m. 

 Ask your library Qs. We can help.

Questions? Ask the IRC

Have you used the Instructional Resource Center chat service, Questions? Ask the IRC? Our chat service is staffed by the curriculum librarian and Instructional Resource Center student workers. We can help with general information and questions about the IRC, collections, juvenile books, equipment, and hours.

Did you know you could text the IRC?
Text the IRC at 419.938.4134, standard messaging rates will apply.

IRC text questions will be answered during regular Ask the IRC hours. Text inquiries sent after scheduled hours will be answered the following business day.

The IRC and AU Library share a text number. Non-IRC related text questions may be referred to circulation or reference staff as needed.

Phone icon by Madebyoliver from www.flaticon.com is licensed by CC 3.0 BY

Questions? Ask the IRC

Have you used the Instructional Resource Center chat service, Questions? Ask the IRC? Our chat service is staffed by the curriculum librarian and Instructional Resource Center student workers. We can help with general information and questions about the IRC, collections, juvenile books, equipment, and hours.

Did you know you could text the IRC?
Text the IRC at 419.938.4134, standard messaging rates will apply.

IRC text questions will be answered during regular Ask the IRC hours. Text inquiries sent after scheduled hours will be answered the following business day.

The IRC and AU Library share a text number. Non-IRC related text questions may be referred to circulation or reference staff as needed.

Phone icon by Madebyoliver from www.flaticon.com is licensed by CC 3.0 BY

Questions? Ask the IRC

Have you used the Instructional Resource Center chat service, Questions? Ask the IRC?  Our chat service is staffed by the curriculum librarian and Instructional Resource Center student workers. We can help with general information and questions about the IRC, collections, juvenile books, equipment, and hours.

Chat hours for Spring 2016
Monday - Thursday: 10 am to 10 pm
Sunday: 2 pm to 6 pm

Where can I chat?  Ask the IRC chat widgets are available on the IRC main page, as well as on the IRC Services and Pricing and IRC Chat policy pages.  You will also find chat widgets on the IRC FAQs page and several IRC Course LibGuides. How does it work? Easy as 1, 2, 3. 1. Visit one of the pages with a chat widget, click to open chat box, or - 2. Wait. The chat widget will open in 30 seconds. Choose to chat now or click no thanks to close the box. 3. Enter your name, type in a question, and start chat.

But wait ... there's more! Chat will work on your mobile device

Visit the IRC Chat policy page for more information about question types, acceptable use of the chat service, and availability of chat transcripts sent via email.

*Questions? Ask the IRC originally posted 2/29/16

Questions? Ask the IRC

It's baaaaack! Chat is returning to the Instructional Resource Center as Questions? Ask the IRC.  In addition to locating quick answers about the IRC using our searchable IRC FAQs page, you will now be able to ask questions live. Ask the IRC chat is staffed by the curriculum librarian and Instructional Resource Center student workers.

Chat hours for Spring 2016
Monday - Thursday: 10 am to 10 pm
Sunday: 2 pm to 6 pm


Why chat? Sometimes you have questions while working online in your dorm, somewhere on campus, or even off campus. Chat provides opportunity to connect with the IRC quickly and easily while remaining at your current location.

What Questions? Ask the IRC can help with basic questions, such as general information about the IRC, collections, juvenile books, equipment, and hours.

Where can I chat?  Ask the IRC chat widgets are available on the IRC main page, as well as on the IRC Services and Pricing and IRC Chat policy pages.  You will also find chat widgets on the IRC FAQs page and several IRC Course LibGuides. How does it work? Easy as 1, 2, 3. 1. Visit one of the pages with a chat widget, click to open chat box, or - 2. Wait. The chat widget will open in 30 seconds. Choose to chat now or click no thanks to close the box. 3. Enter your name, type in a question, and start chat.

But wait ... there's more! Chat will also work on your mobile device

Take time to visit the IRC Chat policy page. It details information about question types, acceptable use of the chat service, and availability of chat transcripts sent via email.