Questions? Ask the IRC

It's baaaaack! Chat is returning to the Instructional Resource Center as Questions? Ask the IRC.  In addition to locating quick answers about the IRC using our searchable IRC FAQs page, you will now be able to ask questions live. Ask the IRC chat is staffed by the curriculum librarian and Instructional Resource Center student workers.

Chat hours for Spring 2016
Monday - Thursday: 10 am to 10 pm
Sunday: 2 pm to 6 pm


Why chat? Sometimes you have questions while working online in your dorm, somewhere on campus, or even off campus. Chat provides opportunity to connect with the IRC quickly and easily while remaining at your current location.

What Questions? Ask the IRC can help with basic questions, such as general information about the IRC, collections, juvenile books, equipment, and hours.

Where can I chat?  Ask the IRC chat widgets are available on the IRC main page, as well as on the IRC Services and Pricing and IRC Chat policy pages.  You will also find chat widgets on the IRC FAQs page and several IRC Course LibGuides. How does it work? Easy as 1, 2, 3. 1. Visit one of the pages with a chat widget, click to open chat box, or - 2. Wait. The chat widget will open in 30 seconds. Choose to chat now or click no thanks to close the box. 3. Enter your name, type in a question, and start chat.

But wait ... there's more! Chat will also work on your mobile device

Take time to visit the IRC Chat policy page. It details information about question types, acceptable use of the chat service, and availability of chat transcripts sent via email.

#IRCFAQs Tuesdays

Are you following the @IRCaulibrary #IRCFAQs ? These weekly tweets feature popular FAQs from the Instructional Resource Center and AU Library LibAnswers searchable FAQs knowledge base. 

Follow #IRCFAQs on @IRCaulibrary

#IRCFAQs Tweets

Interested in learning more about AU Library & IRC FAQs?  Check out the AU Library News Blog post: AU Library FAQs. If you have questions not answers on our FAQs page, be sure to submit your suggestions for Qs using the link at the bottom of each page:  AU Library Qs form - IRC Qs form. Stay up-to-date with the IRC on Twitter and Pinterest.

*Post originally published 1/12/16.

#IRCFAQs Tuesday

A new weekly @IRCaulibrary tweet using hashtag #IRCFAQs began late last fall and will continue through the spring semester.  Tweets feature popular FAQs from the Instructional Resource Center and AU Library LibAnswers knowledge base. 

Follow #IRCFAQs on @IRCaulibrary

#IRCFAQs Tweets

Interested in learning more about AU Library & IRC FAQs? Check out the AU Library News Blog post: AU Library FAQs. If you have questions not answers on our FAQs page, be sure to submit your suggestions for Qs using the link at the bottom of each page:  AU Library Qs form - IRC Qs form. Stay up-to-date with the IRC on Twitter and Pinterest.

What's New? Instant Answers

It's time for finals ... and we know you're crazy busy.

Here's a quick new way to get extended hours and phone information from AU Library and the Instructional Resource Center. Instant Answers provides opportunity for you to text* specific key words and have automatic answers sent directly to your phone, tablet, or other mobile device.

Choose from the following sets of key words:

• extended hours - receive the library extended hours schedule
• library phone - receive the library main and reference phone numbers
• IRC hours - receive IRC finals week & summer hours schedule
• IRC phone - receive the IRC phone number

Stay tuned. We will be adding more options during the summer months.

*Key words are not case sensitive. Standard messaging rates may apply for each text.